Cancellation and refunds
How to request a subscription cancellation and how refunds work — both go through your consultant.
Updated on
EtiquetaChef cancellations and refunds are handled with your consultant. This guide explains the difference between the two and how to request each one.
Cancelling is different from asking for a refund
- Cancelling ends the renewal. The subscription stops renewing and you keep access until the end of the period you already paid for. There are no new charges after that.
- Asking for a refund means asking for money you already paid to be returned. Each request is reviewed by the sales team.
How to request it
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Talk to your consultant
Use the contact of the consultant who served you or the contact page. The request comes from the establishment’s Owner.
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Say what you need
Tell them whether you want to cancel the renewal, ask for a refund, or both.
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Check it in Account & plan
Once processed, the cancellation shows up in Account & plan, in the web panel.
I just want to pause
We don’t offer subscription pauses today. Talk to your consultant to find the best alternative for your case.