How to close my organization

Closing an organization cancels the subscription, stops billing and starts the data retention window. The process becomes permanent after the recovery period.

Who can close it and where

Only the organization’s Owner can close it, and closing is done only in the web panel (app.etiquetachef.com). The Android app is for day-to-day operations; closing belongs to administration, in the web panel.

How to close it

1. Sign in to the web panel with the organization’s Owner account.
2. Open the Privacy & data page, at app.etiquetachef.com/privacy.
3. In the Close my organization section, click the Close button followed by the organization’s name and, in the window that opens, click Send confirmation email.
4. You’ll receive a confirmation email with a link valid for 24 hours. Open the link and click Confirm deletion to finish. If the link expires, make the request again.

The email confirmation prevents accidental closure and protects against unauthorized access to the account.

What happens when you close it

• Subscription cancelled. No new charges from that moment on.
• No automatic refund. Closing doesn’t return money already paid. If you believe you’re entitled to a refund, ask your consultant — see Cancellation and refunds.
• Signed out on every device. Organization members are signed out and the organization no longer appears in their list.
• Data kept for 90 days. Within that period, the organization can be restored. After 90 days, the data is permanently deleted, as described in the Privacy Policy.

Can I keep using the app?

Yes. Your personal login stays the same and EtiquetaChef lets you belong to several organizations. You can accept an invitation to another organization as usual, without reopening an account. To sign up a new establishment, talk to a consultant.

I just want to pause, not close

We don’t offer subscription pauses today. Before closing, contact support to find the best alternative for your case.