How to close my organization

Closing an organization cancels the subscription, stops billing, and starts the data retention countdown. The process is permanent after the recovery window ends.

Who can close it, and where

Only the organization Owner can close it, and closure is done only in the web panel (etiquetachef.com). The Android app is for day-to-day operations; cancellation and closure live in administration, in the web panel.

How to close

1. Sign in to the web panel with the organization Owner account.
2. Open Settings → Account → Close organization.
3. Click Request closure.
4. You receive a confirmation email. Confirm the link to finish the closure.

The email confirmation prevents accidental closures and protects against unauthorized access to your account.

What happens at closure

• Subscription cancelled. No further charges from this point on.
• Refund under the 7-day money-back guarantee, if eligible. Closures within 7 days of the first charge get a full automatic refund, on both the monthly and annual plans. The refund posts to the original invoice/card in 5 to 10 business days.
• Logged out everywhere. Members are signed out and the organization disappears from their list.
• Data kept for 90 days. Within this window the organization can be restored. After 90 days, data is permanently deleted, per our Privacy Policy.

Can I keep using the app?

Yes. Your personal login stays the same and EtiquetaChef supports participating in multiple organizations. You can create a new one or accept invitations to others without re-registering.

I just want to pause, not close

We don’t offer subscription pauses today. The alternative is to close and recreate later — you can open a new organization any time; previous history isn’t carried over, but your login stays the same.

If you need help deciding, contact support.