My organization was closed — now what?

The organization was closed — at your request or another administrator’s. Here is exactly what changes and what you can do.

What changed

• You were signed out of the app on every device.
• The organization no longer appears in your list when you open the app.
• Billing stopped. No new invoice is generated.

What still works

• Your personal login is still valid. You didn’t need to create a new account.
• You can accept invitations to join other organizations as usual.
• To sign up a new establishment, talk to a consultant through the contact page.

How to recover the closed organization

Data is kept for 90 days after closure. Within that window, the organization can be restored with everything in place: products, shelf-life rules, labels, members and history.

1. Reply to the closure confirmation email you received when the organization was closed, or reach us through the contact page.
2. Include the organization’s name and any detail that helps identify it.
3. We reply within 1 business day confirming the restoration.
4. After the restoration, every member sees the organization in their list again and the subscription is reactivated (normal billing from the next cycle).

After 90 days, the data is permanently deleted and recovery is no longer possible, as described in the Privacy Policy.

About charges and refunds

• The subscription was cancelled on closure. There are no retroactive charges, not even if the organization is restored within the 90-day window (if that happens, the new cycle starts from scratch).
• Closing doesn’t trigger an automatic refund, not even a prorated one for the unused period. If you believe you’re entitled to a refund, ask your consultant.

I didn’t request the closure — what do I do?

If the organization was closed without you asking for it, contact us right away through the contact page. We’ll look into it and, if appropriate, restore the organization within the 90-day window.

Why did EtiquetaChef ask for email confirmation?

Closure is permanent after 90 days. The email confirmation ensures the request really came from the account owner — it protects against accidental actions and against unauthorized access to a device that was already signed in.