Label not found when scanning

Scanning a label’s QR code is an Android feature — that’s how Staff close out labels. If reading the code shows a label not found warning, it’s almost always one of these situations.

What each warning means

1. The code isn't a valid label

   If the QR code doesn’t match any label in your business, the app shows a warning. Make sure you’re reading the QR of a label created here, not some other code.

2. The label was already closed out

   A label that’s already out of circulation opens in read-only mode: the app shows that it was consumed, discarded or expired, and when that happened. You can’t close it out again — it’s just for reference.

3. It's a test print QR

   When you run the printer’s Print test, that print’s QR is recognized as a test — it isn’t a real label. It’s expected that it won’t open any label.

Getting the scan right

1. Point at the right QR

   Every label has its own QR. Make sure the camera is over the code of the label you want to close out.

2. Make sure there's good light

   Dark rooms or glare on the label make scanning harder. Move toward a light and hold the phone steady.

3. Clean the lens and the label

   A smudged lens or a creased/wet label makes focusing harder.