Troubleshooting

Printer not connecting, print failures and common errors.

Almost every problem traces back to one of three places: the Bluetooth connection to the printer, the label calibration, or account access. Each article below covers one specific symptom and starts from the most likely check — follow the written order before contacting support, it usually resolves without waiting.

Printer not connecting

Step-by-step checklist to fix Bluetooth pairing issues.
Prints come out blank or unreadable

What to do when the label prints empty, garbled or cut off.
The label prints the wrong size or misaligned

How to readjust the printer when labels come out cut off, smaller, or drifting onto the next one.
The app won't open or asks to update

What to do when the Android app won't open, gets stuck, or requires an update.
I can't sign in (password or PIN)

How to get back in when you forgot your password or PIN, and what to do if a session drops.
My account is suspended

Understand why your account was suspended and how to reactivate it.
Label not found when scanning

What each warning means when reading a label's QR code and how to get the scan right.
Data is not updating

Why something may look out of date and how to force a sync.