Printer not connecting
Step-by-step checklist to fix Bluetooth pairing issues.
Updated on
When the printer doesn’t show up or won’t connect, follow this list in order — each step is rarer than the previous, so stop as soon as it works.
Checklist
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Is the printer on and charged?
Portable thermals often turn themselves off after 5 min of inactivity.
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Is Android's Bluetooth on?
Check the top panel.
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Is the printer paired at the system level?
Go to Settings → Bluetooth on Android and confirm it’s in the paired list.
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Reopen EtiquetaChef
Sometimes the app needs to rediscover devices.
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Unpair / re-pair
In Android Bluetooth, forget the printer and pair again.
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Restart Android.
Clears any byzantine state in the Bluetooth stack.
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Restart the printer.
Hold the power button for 5s.
Permissions
Starting on Android 12, EtiquetaChef needs the Nearby devices (Bluetooth) permission. Go to Settings → Apps → EtiquetaChef → Permissions and confirm.